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Concerts, Sports, Theatre & Event Tickets

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  • Sat 10am to 5pm ET
  • Sun Office closed. Staff is on call.
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  • Toll Free: 1-800-583-TIXX (8499)
  • Local: 212-500-1067
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FAQs

Have a question? Check here first, as we are constantly updating our FAQ section.
If you cannot find what you are looking for please contact us.

Privacy and Security

Selling Tickets

General

Question: How do I know that the tickets listed on Dynamic Tickets are authentic?

We go to great lengths to make sure that the products we sell are authentic. You can shop our site with confidence knowing that all tickets listed on Dynamic Tickets are 100% authentic or your money back. You'll only find legitimate tickets listed on Dynamic Tickets. We guarantee it.

Question: How is Dynamic Tickets able to offer so many tickets for so many events?

Dynamic Tickets has been in the ticket business for over 20 years. We pride ourselves in providing superior customer service to our many clients. Through our network of contacts, we are able to provide excellent seating options and entertainment solutions to large corporate accounts and individual consumers alike. You will find tickets for virtually every major sporting event theater and concert on our site. If you can't find the tickets you want, call us! We're happy to help you locate great seats to any event, anywhere. All tickets listed on Dynamic Tickets are 100% guaranteed or your money back.

Question: How soon will I get my tickets?

Tickets are often not printed until a date closer to the event. Therefore, they will not be shipped to you until they are printed. Once shipped, you will receive a FedEx tracking number that can be used to check the progress of your tickets.

Question: What are your office hours and locations?

Our office is open Monday through Friday, 9 am to 5 pm (Eastern Time). On weekends we also have staff on call in case of emergencies or for events taking place over the weekend. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.

Dynamic Tickets
545 8th Avenue
Suite 740
New York, NY 10018
TOLL FREE: 800-583-8499
LOCAL: 212-500-1067
FAX: 646-998-4277

sales@dynamictickets.net

Hours:

Monday - Friday, 9am - 5pm (Eastern Time)

Saturday-Sunday, Staff is on call

Privacy and Security

Question: What is your Privacy Policy?

Dynamic Tickets is firmly committed to protecting your personal information while you are shopping on our site. Please click here to view our Privacy Policy.

How do I know that my transaction is secure and that my personal information is protected?
All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce. We invite you to shop with confidence of knowing that your personal information is protected at all times.

Buying Tickets

Question: Can I put tickets on hold?

As a courtesy, Dynamic Tickets will put tickets on hold for you. We will do our best to give you as much time as you need, however, in some circumstances long holds are not possible. We will let you know how long we can hold them for you.

Question: How are my tickets shipped?

All tickets shipped will be done so via an express delivery service (i.e., Federal Express, Express Mail, messenger, etc.) and will require a signature. We use express delivery services requiring signature to ensure that your tickets arrive safely and that their location can be tracked at any time. All credit cards are charged upon confirmation/ finalization. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date we ship the order.

Question: How can I track my order?

Your Dynamic Tickets invoice lists your estimated ship date and the Federal Express tracking number. You may track your package at www.FedEx.com anytime to be sure you are available to sign for the package. If your tickets do not arrive when expected please contact us.

Question: How do I request a Price Match from Dynamic Tickets?

Prior to making a purchase, you cant contact on of our entertainment consultants by phone at 1-800-583-8499 or via the live chat feature on our website.  Please be ready to provide proof of the lower price that is still in effect that you want.  Once a represenative from our office is able to verify that all requirements are met for the gaurantee, he/she will apply the discount to your order.  

Question: How do I show "proof" of price on a competitor's site?

The best way to show proof is to provide us with a direct link the the page on the site where you see the same tickets for a lower price.  We will navigate the same page and /or contact the seller to verify the price.

Question: How does your Price Match policy apply to purchases already made?

Dynamic Tickets will match the price of tickets you have already purchased for a period no longer than 10 days after the purchase has been made on our website.  If the event is within 10 days, the price match request must be made prior to the purchase.  This price match guarantee does not apply to any event taking place within 10 days.

Question: I purchased tickets from Dynamic Tickets but cannot attend the event. What is your refund/return policy?

There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them. For information on how to resell tickets that you purchased from us, please call us 1-800-583-8499.

Question: What are the shipping time frames and what charges will I pay?

Please note that some orders will require 1-2 days processing time. The delivery method of your order is from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

UNITED STATES
FedEx Express Saver $12.00

FedEx 2 Day Delivery $15.00

FedEx Standard Delivery $20.00

FedEx Priority Overnight Delivery $25.00
FedEx Saturday Priority Delivery $30.00
Special Handling Delivery $15.00 (Special Handling can include, but not limited to, will call, pick up from other locations, courier service within Manhattan, etc.)

Courier service outside of the Manhattan area will be quoted upon request. Please note shipping prices may change without notice.

INTERNATIONAL SHIPPING RATES
International Delivery $35.00
All prices are in US dollars.

Question: What if my event is canceled?

If an event is canceled, we will provide a full refund for the amount that you paid for the tickets. Refunds are not offered for cancellations due to an act of God (rain-out, earthquake, flood, etc.) or if a show is canceled and refunds are not offered by the box office. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. Send tickets to: Canceled Event (Invoice #_________), 545 8th Avenue, Suite 740, New York, NY 10018. In case of a rainout or strike for a sporting event, no refunds will be made. The refund policy for rained-out events will be determined on a case by case basis by the team and we will attempt to notify you of what actions should be taken. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

Question: What if my event is postponed?

If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events.

Question: What if my tickets are lost or stolen?

When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.

Question: What is Dynamic Tickets' Price Match Guarantee?

Dynamic Tickets will match the price if you find a lower price on tickets in the same section and row for the same event, date, time and quantity on a secondary market competitor's website.  The Guarantee does not apply to offers that include financing, bundling of items, free items, pricing errors, mail-in offers or discount codes.  This guarantee only applies to the full per ticket value on our secondary market comepitor's website (not including any service fees they may charge or delivery fees).  You may request a price match prior to purchasing your tickets bu calling us at 1-800-583-8499 or contacting us via the live chat feature on our website.


Question: What types of payment do you accept?

CREDIT CARD
We accept VISA, MasterCard, American Express and Discover. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and Dynamic Tickets against fraudulent credit card use.

CASH
Cash will only be accepted in person at our office located in New York, NY.


PERSONAL CHECK
Dynamic Tickets does not accept personal checks.


CASHIERS CHECK OR MONEY ORDER
Payment by cashiers check or money order may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 hours. The cashiers check or money order must be sent to us using an overnight delivery service. Payment by money order will also be accepted in person at our office located in Closter, New Jersey.


Question: When can I expect delivery of my tickets?

All delivery options are based upon the date the tickets ship, not the date you placed the order. If the event tickets for your order are not currently available, they will be shipped as soon as they are received. Some events will not ship until 2 weeks before the show. We'll send you an email, with a tracking number, when your order is ready to ship. Shipments via FedEx Standard delivery will be delivered approximately 2 business days (not including Saturday or Sunday) after your order is shipped. FedEx Overnight Delivery will be delivered the next business day after it ships. If we are unable to ship your tickets in time for this event, we will contact you to set up an alternate delivery method. Please note that some tickets require 1-2 days processing time. All event ticket order delivery times are subject to availability in your area.

Question: Where can I review your Sales Terms & Conditions?

To view our Sales Terms & Conditions, please click HERE

Question: Why are my tickets printed on a sheet of paper?

These tickets showcase the newest form of tickets or e-tickets technology and are your actual tickets. They are valid and 100% legitimate. Each ticket features a unique bar code that is scanned at the gate of the venue, just like a hard ticket in which most customers are accustomed. Make sure you bring these tickets with you to the event as you will not be admitted without them. Simply present your ticket at the gate, the attendant will scan them, and you will be admitted. Do not copy your tickets as the venue will only allow one entry per unique bar code. Make sure you keep your ticket in a safe place and protect it as you would any other ticket.

Question: Why do you charge a service fee and how much is it?

The service fee is an integral part of all ticket transactions that allows us to provide customers access to great tickets at great resale prices. The fee itself is 18% of the total ticket price of a given order. It pays for website maintenance, billing security, customer support, and the software system that enables sellers to upload and efficiently manage their ticket inventory (which allows for lower ticket prices). Many ticketing websites incorporate service fees into the ticket prices, but, in order for full price transparency, we prefer to show the fee separately.  As a Dynamic Tickets customer, you will receive periodic offers via email that will eliminate most of the service fees.  Be aware that some of our comepetition may advertise "No Service Fees", which usually means the fees are factored into the price of the tickets.  Dynamic Tickets also stocks exclusive inventory that is not available anywhere else.

Question: Why does somebody else's name appear on my ticket? Did I receive the wrong tickets?

These are your tickets. The name that appears may have been the original purchaser of the ticket. Tickets are transferable and these are now your tickets. Enjoy!

Question: Why is the price on my tickets different from the price I paid for them?

The numerous sellers who list tickets through Dynamic Tickets are re-selling tickets to popular entertainment events. This means that they are also re-pricing the tickets based on their perception of an event’s popularity. The prices of event tickets on our website will therefore buy independent of the face value of the tickets concerned - usually greater in value. 

The mark-up in ticket prices on the resale market is designed to cover the numerous expenses incurred by sellers to obtain hard-to-get event tickets. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs that allow for wide ticket access. Some ticket sellers even pay their own mark-up fee by buying tickets from other resellers rather than from direct ticketing sources. 

The basic purpose of the resale market is to keep tickets on the market longer than they'd normally be available for purchase. The added markup in price is what prevents event tickets from being bought up too quickly and thus what keeps them accessible even a few weeks (or, indeed, hours) before the event. The sellers from whom customers purchase thus charge a convenience fee for accessing the tickets (rather like how Macy's or Stop-in-Shop marks up product prices by making it more convenient for people to access other company's shoes and other company's milk). It’s also true that event promoters often hold back large numbers of tickets from public sale and instead distribute or sell those tickets exclusively to connected groups - industry insiders, fan clubs, business partners, and so forth. Ticket-selling agencies pay good money to gain entry to such exclusive ticketing channels so that they can access special tickets and offer them to the public at large. 

The overall idea of the secondary ticket market is to make ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible and by giving customers more options when it comes to buying event tickets.

Question: Why was my order rejected?

Due to the nature of our exchange, ticket listings are not updated "on-the-fly," but must be edited manually by the seller. This means that the tickets may have been ordered by another customer before you had a chance to submit yours.
If this happens to you, please contact us at 800-583-8499 and our customer service representatives can help you find a similar seat or a seat at a similar price.

Question: Will my seats be together?

Yes, the tickets purchased in a single listing will be seated together, unless you are told otherwise. Please review the ticket notes before making your final selection. The term piggy back refers to the same seats numbers but they are in two consecutive rows (one directly behind the other). Some venues will have even or odd numbered seats that are also consecutive.

Selling Tickets

Question: Can I sell tickets?

If you have tickets to sell, you can offer them to Dynamic Tickets on a consignment basis.

For tickets sold on consignment, 85% of the sale price is paid to the seller. Consignments are settled on a weekly basis, even if only some of the seller's tickets have been sold. The seller has the right to take his/her consignment tickets back at any time, in which event, the seller is responsible for shipping charges.

Ticket Brokers

Question: What is a ticket broker?

A broker is defined as "One hired for a fee to negotiate purchases, contracts, or sales." A ticket broker does just that. There are people who want to sell their tickets and there are also people who want to buy those same tickets. There are two ways that a broker can do this. The broker can buy the tickets outright from the seller and hope that they can sell them. If the market drops or the tickets don't get sold the broker incurs the loss. The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold. Either way a ticket broker puts the buyers and the sellers together for a fee.

Question: Why are the tickets on your site listed above face value?

Licensed ticket brokers generally sell their tickets at prices above face value. This price is known as the ticket's "market value." The only place you can purchase tickets at face value is through Ticketmaster or a venue box office. However, it is important to note that these primary sellers often charge additional service fees-creating actual prices that are higher than the amount listed on the face of the ticket.

Ticket brokers specialize in obtaining desirable seats for high-demand and sold-out events. They get these tickets from a variety of sources including season ticket holders and individuals who have extra tickets for events. To obtain these high-demand tickets, brokers pay a premium, or a price often well above face value. They then sell these tickets at market value. The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of event, etc.

Our ultimate goal is to provide our customers with the greatest selection of event tickets at competitive prices.

SPECIAL NOTE ABOUT US OPEN TENNIS CHAMPIONSHIPS: If you purchased a ticket for the US Open Tennis Championships, and the USTA (US Tennis Association) cancels that particular US Open session due to inclement weather, Dynamic Tickets will provide a refund of the amount paid by the purchaser of the US Open ticket(s) (excluding service and shipping fees).


Last updated: Saturday, March 30, 2013 3:24pm EST