Ticket Guarantee | Policies

Concerts, Sports, Theatre & Event Tickets

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  • Toll Free: 1-800-583-TIXX (8499)
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Ticket Guarantee

You're protected. Here's how:

Whether you're buying or selling tickets on our site, Dynamic Tickets safeguards your entire transaction from fraud and other dangers with our guarantee!

Our 125% Guarantee:

    We offer a 125% Money Back Guarantee if:
  • Your order is accepted and not delivered
  • Your order is accepted but shipped too late for the tickets to arrive in time for the event
  • Your were denied entry because the tickets were determined to be invalid by the venue*
    And we offer 100% Money Back Guarantee if:
  • Your event is cancelled entirely with no reschedule date**

* Verifiable proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verifiable proof.
** 100% refund for a cancelled event excludes shipping.

Our worry-free guarantee means you're absolutely secure!

    Your tickets will always:
  • arrive in time for the event
  • be real, legitimate tickets valid for entry
  • be the exact tickets you ordered or comparable alternates
  • be completely refunded (minus shipping) if the event is cancelled

Dynamic Tickets guarantees that the following will be true for all event tickets ordered through www.dynamictickets.net

All tickets are legitimate tickets, valid for entry.
All the tickets sold on DynamicTickets.net are guaranteed to be authentic tickets valid for entry to the event concerned. Customers should contact us ASAP if there is any problem using their tickets at the venue. Customers need to access evidence of invalidity from the venue in those cases when the ticketing issue is not resolved. Dynamic Tickets requires this evidence in order to obtain a refund from the ticket seller who supplied the order. The evidence could range from a letter from the venue or even a simple email identifiably from venue personnel verifying that there was a problem scanning the tickets.

All tickets we deliver will be the same, equal, or better than what was originally requested.

Dynamic Tickets expects the sellers who list tickets on our site to provide the seating they advertise or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes vis-á-vis the initial section and row of a ticket order. Customers should contact Dynamic Tickets ASAP if they are unhappy with any alternate tickets and we will investigate the issue for the customer in order to reach an amicable conclusion.

All tickets will be delivered before the event itself.

All deliveries are made to the address listed by the purchaser in the appropriate textboxes during checkout. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt is made before the event occurs. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. Ticket Dynamic Tickets will coordinate with the ticket seller for compensation in those cases when sellers do not ship or do not otherwise deliver tickets in time for customers to access them for the event. For orders that are designated for Will Call or Local Pickup, Dynamic Tickets guarantees that the ticket will be available either at the venue box office or at a local location near the venue. For orders designated for electronic/email delivery, Dynamic Tickets guarantees that tickets will be emailed with sufficient time prior to an event.

If an event is permanently cancelled, a refund will be issued.

Dynamic Tickets will provide the purchaser a full refund of the ticket order, excluding delivery fees. Please note that Dynamic Tickets may require the purchaser to return the tickets prior to issuing a refund so don't throw away your tickets.

Still have questions about our Guarantee?

  1. Call us toll free at 1-800-583-TIXX (8499). Local: 212-500-1067 - Hablamos Español
  2. Contact us via our online contact form
  3. Email our customer service team.

Last updated: Saturday, March 30, 2013 12:11pm EST